Complaints

When we receive a written complaint, the following steps occur:

1. Information Gathering - You will get a copy of the complaint and must respond to it in writing
2. Information Review - We review the evidence and consider how to resolve the complaint in the best interest of both parties
3. Final Disposition - You and the complainant are told of the outcome.

Note: Complainants have the right to appeal the College's decision to close the file without a hearing. The College will notify physicians if this occurs.  

Resources 

• Physicians and the Complaint Process (brochure)
• The Complaint Process - Outcomes & Expectations 
• The Complaint Process & Independent Medical Examinations (IMEs) 
• Boundary Complaints - Outcomes & Expectations  
• Responding to a complaint 

Contact

Switchboard: 780-423-4764
Physician Only Line: 1-800-320-8624 (in Alberta)
complaints_department@cpsa.ab.ca